Customer Support Specialist for Algorithmic (HFT) Clients

Freedom24 is a trusted online broker with expertise in the US, European, and Asian stock markets, registered in Cyprus, and offers a broad range of services in the financial markets.

Freedom Team is a union of highly qualified professionals on the market, bursting with vibrant energy and pioneer ideas. All of us are goal-oriented with a strong belief in teamwork power built on the strength of each of us. We work in a high-paste environment and within cross-functional teams. We are dedicated to achieving the best possible result, and no one thinks he doesn’t make a change.

If you feel like you’re a good fit for us and we are a good fit for you, go ahead and check this position out.

• Develop and maintain strong relationships with existing algorithmic trading clients;
• Identify and acquire new clients interested in algorithmic trading solutions;
• Provide technical support and guidance to clients on the use of our trading platforms and APIs;
• Educate clients about the platform’s features and how they align with their trading strategies;
• Analyze client feedback to identify areas for platform improvement and relay suggestions to the development team;
• Participation in conferences and seminars to expand networking and attract clients;
• Conduct onboarding sessions for new clients, ensuring they are fully equipped to use the platform efficiently;
• Proactively monitor client activities to preempt and resolve technical or strategic issues;
• Collaborate with sales, technical, and development teams to implement custom solutions for HFT, algorithmic clients and prop teams.

• Experience: Minimum of 3 years in client support, acquisition, or algorithmic trading-related roles;
• Strong understanding of algorithmic trading strategies and platforms, familiarity with trading APIs, FIX protocol, and financial market structures;
• Expertise in the specifics of DMA business, including direct exchange connections and Cross Connect;
• Understanding of direct connections: FIX, FAST, TWIME, SIMBA, and others;
• Deep understanding of exchange and clearing infrastructure;
• Experience in servicing HFT clients with technical infrastructure support;
• Ability to analyze client needs and suggest appropriate solutions;
• Excellent verbal and written communication skills to effectively liaise with technical and non-technical clients;
• Proficiency in troubleshooting and resolving client issues related to algorithmic trading platforms;
• Strong interpersonal skills, proactive attitude, and the ability to work independently as well as part of a team;
• This role is ideal for individuals with a passion for technology and finance who are eager to support and grow a client base in a dynamic and innovative industry;
• Ability to speak and write in English fluently will be a competitive advantage.

• Work in the modern office in the center of Limassol with Team of open-mind people;
• VISA sponsorship for employee and family members;
• Relocation package included compensation for flight, accommodation 1 month;
• The Company cover 30% of annual cost of Healthy Plan, which employee will decide to set up with any Insurance Company;
• 21 working days of paid vacation;
• 12 additional days off per year at the expense of the Сompany;
• The Employee is annually entitled to days sick leave with pay;
• Team building, corporate events, football and volleyball clubs, sports events and challenges;
• Competitive salary package including annual bonus;
• In honor of the birthday, wedding and birth of a child, the employee receives a gift from the Company.