Customer Support Officer

Freedom24, part of a fast-growing international financial group listed on NASDAQ, is expanding across Europe and is currently looking for a highly responsible and attentive to detail Customer Support Officer to join our team in Milan, Italy.

Join us and become part of a professional, dynamic team shaping the future of investment services in Europe.

• Handling customer inquiries regarding trading platform, accounts, deposits and withdrawals;
• Resolving client issues efficiently, ensuring high-quality service and satisfaction;
• Assisting clients with onboarding, KYC (Know Your Customer), and account verification processes;
• Maintaining accurate records of client communications for compliance and audit purposes;
• Escalating technical or complex issues to relevant teams for resolution;
• Proactively addressing client concerns to prevent dissatisfaction;
• Collecting and analyzing customer feedback to improve service offerings;
• Identifying and addressing suspicious activities, fraudulent transactions, or potential security risks;
• Collaborating with the Compliance and Risk teams to mitigate client-related risks;
• Other activities as per request(s) of the Company with the skill set of the Employee.

• Bachelor’s/Master’s degree in Economics, Finance, or a related field;
• 1-2 years of experience in customer support within the financial sector; experience with a broker is a plus!
• Fluent in Italian, both written and spoken;
• Fluent in English, both written and spoken;
• Excellent communication skills;
• A team player.

• Opportunity to work in an international company;
• Competitive salary;
• Quarterly bonus based on Customer Support KPIs up to 100% of the gross salary;
• Partial compensation of annual fee of a private insurance scheme;
• Interesting tasks and projects;
• Professional development and work in a team of experts.